Omnichannel Contact Center Services
With the Omnichannel Contact Center, companies are not only able to provide customers with voice channels, but they can also communicate via SMS, Email, Webchat, and Social Media channels.
Changes in customer habits are urging contact centers to go beyond service with voice communication only.
Instead of calling the Contact Center for a service they want to receive, customers prefer to forward a request via tweet. Or, they want to get an immediate answer to their question about a product they’re reviewing on the company’s website, via Webchat Agent. They can start a conversation through Webchat session and prefer to continue over voice call where they left off. No matter what communication channel, they can always expect to receive information about their previous requests in the communication they perform with the Contact Center.
Omnichannel Contact Center Agent Features
To help companies provide excellent call center experience to their customer, we offer the following features with our Omnichannel Contact Center Agent Package:
- Easy accessibility with the web-based Call Center Interface
- Working flexibility anywhere
- One screen Call Management with integrated Webphone
- Alarm mails to ease management
- Agent activity management and reporting
- Managing manual outbound calls
- Uploading Excel file data either dynamically or through web
3rd Party Software Integrations And Embedded TegsoftCRM Features
Tegsoft’s Omnicahnnel Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application.Â
TegsoftCRM performs the following operations:Â
- Â Integrated and configured CRM
- Opportunity to increase customer satisfaction with the caller identification feature
- Managing the projects or the customers by grouping customers – Customer-based, specialized call campaigns
- Able to access customer’s call history
- Creating specified activities for the customer
- Interpret and conduct surveys
Customer Review
Services
EDUCATION
We provide an easily accessed E-learning environment that can be customized based on the customer’s specified identification features. You can attain enriched learning objects easily for a more effective product use.
SUPPORT
Tegsoft Knowledge Base has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future Business Partners.
It is better to see something once than to hear about it a thousand times.
Get your free demo today
We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.